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Prepare videos & games that won't play

If a YouTube video, Facebook game, or other media isn't working, try the steps below to ready it.

These steps can help for:

• A video or game that won't load
• A video or game that'south bare
• A gray box that shows instead of a video or game
• Chrome freezes or crashes while loading a video or game
  

Important: Equally of 2021, Adobe has ended support for the Wink Role player plugin. Flash content, including sound and video, volition no longer play back in any version of Chrome.

Visit the Chrome blog to learn more.

Step i: Plow on JavaScript

Some media needs JavaScript. YouTube videos, for case, won't run without JavaScript.

1. On your computer, open Chrome .
2. At the top right, click More Settings.
3. Click Privacy and security Site settings.
4. Click Javascript Sites can use Javascript.
5. Go dorsum to the site with the video or game. At the superlative left, click Reload .

Step 2: Check your extensions, plugins, enshroud & cookies

Some video or game issues are acquired past Chrome extensions, plugins, or something saved in your cache or browser data.

1. On your reckoner, open Chrome.
2. At the top right, click More New Incognito Window.
3. In the Incognito window, go to the site with the video or game.

If the video or game works

1. Close the Incognito window, and go back to a normal Chrome window.
2. Click More More tools Extensions.
3. Turn off all of your extensions.
4. Go to the site with the video or game. At the top left, click Reload .

If the video or game works, test each extension individually:

1. Plough on one extension.
2. Go to the site with the video or game. At the top left, click Reload .
3. If the video or game plays, endeavor the side by side extension.
4. When you find the extension causing the trouble, click Remove.

If the video or game doesn't work, you tin can turn your extensions dorsum on and clear your browsing data. Clearing your browsing data will erase some of your settings for websites. Larn more than about immigration your browsing data.

1. At the top right, click More More tools Clear browsing data.
2. In the box that appears, at the peak, choose a time, like the by 60 minutes or the past day. To delete everything, select the kickoff of time.
3. Select Cached images and files and Cookies and other site data. Deselect any other types of information you don't want to remove.
4. Click Clear browsing data.

If the video or game doesn't work

Step 3: Update Chrome

Videos and games sometimes need the latest version of Chrome.

1. On your reckoner, open Chrome.
2. At the top right, click More than .
3. Click Update Google Chrome. If you don't see this button, you're on the latest version.
4. Click Relaunch.
5. Go back to the site with the video or game. At the top left, click Reload .

Step 4: Reset Chrome settings

1. On your computer, open Chrome.
2. At the elevation right, click More Settings Advanced.
3. Go dorsum to the site with the video or game. At the elevation left, click Reload .

Larn more than well-nigh resetting your Chrome settings.

Step five: Reset your Internet connexion

Your Cyberspace network could be causing problems with the video or game.

1. Turn off your reckoner.
2. Unplug your modem. If your wireless router is a separate device, unplug it too.
3. Look for about 1 minute.
4. Plug in your modem and wait until all the lights have stopped blinking. If your wireless router is a separate device, plug it dorsum in and wait until all the lights take stopped blinking.
5. Turn on your estimator.
6. Go back to the site with the video or game. At the height left, click Reload .

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Source: https://support.google.com/chrome/answer/6138475?hl=en&co=GENIE.Platform%3DDesktop

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